Privacy Policy

Dear Customer!

When visiting our Company’s website, inquiring, placing an order or sending us messages, our company handles personal information about you. Below, we would like to inform you about the most important information about managing your personal data and what your rights are in the process. If you have any further questions about how we manage your personal data, please feel free to contact us at privacy@szintezis-net.hu or at our contact details below.

What constitutes personal data?

Personal data is any data related to an identified or identifiable natural person (affected). Thus, for example, your name, address, birth date, message content sent to us, or order information will be considered as personal data.

The data of a non-natural person is not personal data. That is, data relating to a company, institution, public office or association (such as company name, contact details, or data from an order placed by a company) do not fall under the concept of personal data. Also, this does not include data where the person concerned can not be identified, that is anonymised or statistical data.

Who handles your personal data?

SZINTÉZIS-NET Szoftverfejlesztő és Szolgáltató Kft.
seat: 9024 Győr, Vasvári Pál út 1/C.
reg.no.: 08-09-011535
represented by: FARKAS, Paul Andor Director; KARDOS, Lajos, KUNTNER, Krisztián and MOLNÁR, Pál CEOs
phone: 96/550-521
appointed data protection representative: IVÉK, Orsolya
e-mail: privacy@szintezis-net.hu
(hereinafter: the Company)

What personal information and for what purpose is handled by the Company?

To make an inquiry, our company handles your name, address, contact details (phone number, e-mail address) and the content of the inquiry request (ie what kind of product or service you have requested). The purpose of this data management is to identify the customer and to keep in touch in order to send you the offer.

If you order any of our products or services, we will handle your name, address, contact details, the name, features and content of the ordered product or service as well as any additional requests you submit to our Company regarding your order. In this case, the purpose of the data management is to fulfill the exact order, to meet your requirements to the fullest extent, and to keep in touch with you in order to be informed about the ordered product or service information and the status of the order.

Upon completion of the order, our Company will issue an invoice to you in accordance with the laws in force. For the purpose of issuing the invoice, our Company handles your name, address and the name and price of the ordered product or service.

For the purpose of preventing future disputes or in the event of a dispute, we may prove the facts, we will keep the data for five years after the failure of the contract or five years from the termination of the contract in accordance with the general rules of limitation of Act V of 2013. The purpose of the data handling under this clause is to enable the Company to enforce or defend the rights and claims of the Company arising from the contract in the event of such legal claims are being filed.

The Company operates a support service to help reach out to their customers and solve customer problems quickly and efficiently. Support service staff can enter into IT systems installed or operated by the customer through remote access to clients in order to detect and solve problems encountered by customers, and may perform operations within the limits specified in the contract with the client. Support personnel may access the system and upon the customer’s orders and instructions they may perform operations on any personal data stored in the systems. In this activity, the Company is considered to be a data processor and is required to ensure the confidentiality, accessibility and integrity of these personal data in accordance with data protection legislation.

You can send us a message via the contact form on our Company’s website. During the sending of the message, all information (name, address, contact details and message content) provided in the message form will be sent to our Company, which is handled by our Company in order to respond to the message.

When visiting our company’s website, the web site collects information about the visitors for further development of the services and to provide the best user experience. For analytical purposes, a short code snippet (cookie) is stored on the computer. We will inform the user of this fact when the page is first opened that can confirm the acknowledgment of the information and will give the consent to handle your information. Cookies placed on our site are stored on your computer so you can delete them at any time.

To ensure the proper functioning of our Company’s website, the site provides a short code snippet (cookie) on the computer. Without this, the website does not work correctly. The purpose of this data management is to provide the service. By visiting the site, the customer agrees to install this type of cookie. These cookies are stored on your computer so you can delete them at any time as described above.

What is the legal basis for data handling?

a) In the case of personal data provided for making an inquiry, the legal basis for data processing is the preparation of the contract to be concluded with you.

b) In the case of personal data provided during the execution of the order, the legal basis for the processing of data is the fulfillment of the contract (order) with you.

c) In the case of personal data provided for the issuing of the invoice, the legal basis for data handling is the fulfillment of a legal obligation of the data controller.

d) In the case of personal data provided for the validation of warranty claims, the legal basis for data handling is the fulfillment of the legal obligation for the data controller.

e) In the case of support activities, the legal basis for data processing is the performance of a contract with the Customer.

In the cases mentioned in points (a) to (e) above, the requested personal data is a precondition of the use of the service or the conclusion of the contract, so you are required to provide such data when submitting an inqiury or when ordering the goods / services, purchasing or billing and validating the warranty claim. In the event of non-disclosure, the Company may refuse to enter into a contract, or the fulfillment of your claim or other request.

f) In filling out and submitting the contact form on the Company’s website, the legal basis for data handling is your consent. By submitting the contact form, you agree to the use and stoorage of information provided therein for the Company in order to respond to your question or to make a quotation.

g) When you visit the Company’s website, the placing, storing and reading cookies on your computer for the purpose of enhancing user experience and for analytical purposes is carried out with your consent.

h)Placing, storing and reading cookies placed on the website of the Company for ensuring the correct functioning of the website is a prerequisite for the operation of the website, in which case the legal basis for the processing of data is the preparation or performance of the contract with the client. Failure to handle the data would obstruct the proper functioning of the website, so the Client visiting the Web site may not forbid such data management.

Will the Company forward your personal information?

The Company may only forward your personal data to a court or other authority in cases stipulated by law, or upon request by a binding decision.

How long does the Company store your personal information?

The Company is required to store the personal data of your billing or ordering in accordance with the applicable accounting and tax laws.

The personal data used for contacting, ordering, contracting and billing and the personal data that have not been deleted after the conclusion of the contract or the termination of the contract are retained by the Company for a period of five years following the termination of the contract according to the general rules of limitation laid down in the Civil Code (Act V of 2013). The purpose of the data handling under this clause is to enable the Company to enforce or defend the rights and claims of the Company arising from the contract in the event of such legal claims and claims being filed.

The Company keeps personal information handled with your consent as long as it is needed to accomplish the purpose of the data management or as long as you do not request the deletion of your personal information.

What are your rights in relation to the processing of personal data?

Right of access by the data subject

The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data and the following information: the purposes of the processing; the categories of personal data concerned; the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations; where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period; the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing; the right to lodge a complaint with a supervisory authority; where the personal data are not collected from the data subject, any available information as to their source; the existence of automated decision-making, including profiling.

Right to rectification

The data subject shall have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

Right to erasure (‘right to be forgotten’)

The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies:

a) the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;

b) the data subject withdraws consent on which the processing is based on the data subject’s consent or the rightful purposes of the data handler, and where there is no other legal ground for the processing;

c) the data subject objects to the processing and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing

d) the personal data have been unlawfully processed;

e) the personal data have to be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject;

The personal data shall not be erased to the extent that processing is necessary:

a) for exercising the right of freedom of expression and information;

b) for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;

c) for reasons of public interest in the area of public health in accordance with points (h) and (i) of Article 9(2) as well as Article 9(3);

d) for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) in so far as the right referred to in paragraph 1 is likely to render impossible or seriously impair the achievement of the objectives of that processing; or

e) for the establishment, exercise or defence of legal claims.

Please note that your application for cancellation must be submitted in writing (by mail or email) and must indicate which personal information is to be deleted and for what reasons.

If the Company upholds your Opinion relating to the deletion, the personal data processed will be deleted from all of your records and will inform you accordingly.

The right to object

You are entitled to object to the handling of your personal data and in such cases the Company may not process your personal data unless it can be demonstrated that

a) the data management is justified by compelling reasons of lawfulness on the part of the Company that have priority over your interests, rights and freedoms or

b) data management is related to the submission, validation or protection of the legal requirements of the Company.

Withdrawal of consent

If your data has been processed with your consent, you have the right to withdraw the consent at any time, but that does not affect the lawfulness of the data handling that has been effected prior to the withdrawal.

Enforcement of claims

In the event of violation of your personality rights, you may appeal to the Court of Justice.

At any time, you can ask for help from the National Privacy and Information Authority for privacy issues:

mail address: 1534 Budapest, Pf.: 834
address: 1125 Budapest, Szilágyi Erzsébet fasor 22/c
Tel.: +36 (1) 391-1400
Fax: +36 (1) 391-1410
www: http://www.naih.hu
e-mail: ugyfelszolgalat@naih.hu

With respect to the enforcement of your rights, issues not resolved in these Rules are governed by the Act CXII of 2011 on Information Self-determination and Freedom of Information, as well as the European Parliament and Council Regulation (EU) No 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Regulation (EC) No 95/46 (General Data Protection Regulation, GDPR). Synthesis-Net Ltd. reserves the right to change this Privacy Policy and Information Policy.